E-commerce Growth and Product Delivery Efficiency in Logistic Service Companies: Policy Implications for Dalsey, Hillblom and Lynn (DHL), Delta State, Nigeria

Abstract

This study examines the relationship between e-commerce growth and product delivery efficiency, with a focus on DHL in Delta State Nigeria. The research aims to assess how the expansion of ecommerce impacts product delivery times and overall logistics performance. Using a quantitative research approach, the study employed a survey research design, gathering data from 150 DHL customers across Delta State through a structured questionnaire. Data were analyzed using descriptive and inferential statistics, including Pearson's Product-Moment Correlation, with SPSS version 25. The findings revealed that e-commerce has significantly enhanced operational efficiency, broadened customer reach, and improved the overall customer experience. Respondents
agreed that DHL demonstrates consistency in delivery times, effectively manages e-commerce shipment requirements, and maintains timely deliveries despite increasing shipment volumes. Descriptive analyses also highlighted that e-commerce growth has streamlined operations, resulting in faster product deliveries and improved supply chain performance. However, some skewness in product delivery variables suggests areas for operational improvement. The study concludes that the growth of e-commerce has created both opportunities and challenges for logistics providers like DHL. While e-commerce has streamlined processes and enhanced customer satisfaction, it has also heightened the demand for speed, accuracy, and adaptability in logistics operations. The study recommends that DHL to leverage on advanced technologies, such as route optimization software and real-time tracking, to further enhance delivery efficiency. Additionally, strategic investments in infrastructure and workforce training are essential to sustain competitive advantage in the evolving e-commerce landscape. Policymakers are encouraged to create supportive regulatory frameworks to address logistics challenges and foster sustainable growth in the e-commerce sector in Nigeria.