Role of Artificial Intelligence (AI) in Enhancing User Experience at Federal University of Education Library, Zaria

Abstract

This study explores the role of Artificial Intelligence (AI) in enhancing user experience in the university library of the Federal University of Education, Zaria. Traditional library systems often struggle to provide personalized and efficient services, leading to user dissatisfaction. AI technologies, such as chatbots, recommendation systems, and intelligent search engines, offer innovative solutions
to improve resource accessibility, personalize services, and streamline library operations. Using a mixed-methods research design, the study collected quantitative data through questionnaires and qualitative data through interviews with library users and staff. The findings reveal that AI has the potential to significantly enhance user experience by improving resource accessibility, personalizing services, and increasing operational efficiency. However, challenges such as high costs, lack of technical expertise, and concerns about data privacy hinder its implementation. The study recommends investing in AI technologies, providing staff training, and adopting a phased implementation approach. These findings contribute to the growing body of literature on AI in academic libraries and provide practical insights for universities seeking to enhance library services.