The Role of Public Service in Efficient and Effective Service Delivery in Nigeria Public Organizations

Abstract

Public services are at the centre of the management of public bureaucracy, hence their roles in efficient and effective service delivery in any organization cannot be overemphasized. It implies that decision-making and policy implementation is an indispensable function of
public servants. It is, therefore, important to note that policy decision, policy formulation and implementation are crucial aspects of the functions of public service. This study examined the central role and indispensability of the public service in the machinery of government. The study collected data through documentary sources. The data analyzed revealed that the activities of the bureaucratic officials in public organization do not conform to the norm of the role of public service in an administrative system. It further revealed that corruption has eaten deep into the fabric of the lives of public officials. The study recommended that since the modern civil service is faced with diverse and complex socio-economic development, government should adopt and place emphasis on “Managerial Approach” which means an effective utilization of personnel, money and materials in order to achieve organizational objectives.