Ambiguity of Intolerance and Employee Performance in Nigerian Breweries

Abstract

The increasing changes in the business and technological environment make the concept of ambiguity extremely critical. Ambiguity tolerance and uncertainty is a major skill for leaders and managers that may positively affect individual and organizational performance. Thus, it is crucial for industries to display greater concern for the role of their managers’ emotional/cognitive behaviour during ambiguous situations in an attempt to improve performance. The main thrust of this study is to investigate the relationship subsisting between ambiguity intolerance and employee performance in Nigerian Breweries. The research design adopted for this study was the survey design. The sample size was 140 employees of Nigerian Breweries through stratified random sampling technique. Questionnaire was used as instrument for data collection. Results of the analysis using Simple Linear Regression test statistical techniques shows that, intolerance of ambiguity in terms of intolerance of creative task and unaggressive decision has an inverse significant relationship with employees’ performance in Nigerian Breweries. This implies that, the higher the level of ambiguity intolerance in terms of intolerance of creative task and unaggressive decision, the lower the level of employees’ performance in Nigerian Breweries. The study recommended that, management should adopt policies that will give room for tolerance of creative task and unaggressive decisions among employees thereby promoting innovative initiations at work place and enhancing performance and productivity. Thus, it is crucial for Nigerian Breweries to display greater concern for the role of their managers’ emotional/cognitive behaviour during ambiguous situations in an attempt to improve their performance and productivity.